Refund policy

Made-to-Order / Print-on-Demand Products
Because all products are made-to-order specifically for each customer, we do not accept returns or exchanges for buyer’s remorse, wrong size, or incorrect order choices. Please double-check all details before completing your purchase.

No Standard Returns
We do not maintain a return facility. Items cannot be returned to a sender address or production partner. Products are produced for a single recipient and cannot be restocked or resold.

Quality Guarantee — Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will replace it or issue a refund at no additional cost. To qualify: 

• Claims must be submitted within 30 days of delivery (or estimated delivery for lost packages).
  
• Clear photos of the item and packaging must be provided.
  
• The issue must be due to a production error, damage during shipping, or fulfillment mistake.

We reserve the right to refuse claims without sufficient evidence.

 

Lost or Undelivered Orders
If an order is lost in transit, we will reship or refund it after the carrier confirms non-delivery. Claims must be submitted within 30 days of the estimated delivery date.

Returned-to-Sender Packages
If a package is returned due to an incorrect address, refusal, or failure to collect from customs or courier pickup points:

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• We can reship the order once a new shipping fee is paid.
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• Shipping fees are non-refundable.
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• Items cannot be returned or restocked.

 

Color and Print Variations
Small color differences between digital mockups and final printed products are normal due to screen calibration, material differences, and printing methods. These are not considered defects.

How to Submit a Claim
To report an issue, contact us with:

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• Your order number
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• Description of the problem
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• Clear photos showing the issue

Once verified, we will replace or refund the affected item.

 

By placing an order through our store, you agree to the policies outlined above.